Forums/Nitro Pro Help /General

Locating my serial number

Andrew Holmes
posted this on May 30, 2012 17:10

How to locate your serial number in Nitro Pro:

1. Open Nitro Pro

2. On the Help ribbon, in the Product group, click About or About Nitro Pro. Your serial should appear near the bottom of the dialog.

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Serial numbers will be in one of the following formats depending on which version you have purchased. 

Serial Number Format 

Nitro Pro v4 (contains alpha and numeric digits):

xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx

 

Nitro Pro v5 (contains alpha and numeric digits):

NPPxxxxxxxxxxxxxxx

 

Nitro Pro v6 (English) (contains just numeric digits):

xxxxxxx-xxxxxx-xxxxxx

 

Nitro Pro v6 (German, Dutch, Italian, French, Spanish) (contains alpha and number digits):

NP6xxxxxxxxxxxxxxx

 

Nitro Pro v7 (English) (contains just numeric digits):

xxxxxxx-xxxxxx-xxxxxx

 

Nitro Pro v7 (German, Dutch, Italian, French, Spanish) (contains alpha and number digits):

NP7xxxxxxxxxxxxxxx

 

Nitro Pro v8 (All languages) (contains just numeric digits):

xxxxxx-xxxxxx-xxxxxx

 

Nitro Pro v9 (All languages) (contains just numeric digits):

xxxxxxx-xxxxxx-xxxxxx

Depending on where you purchased Nitro Pro your serial number may be in one of several different places.

 

1. Product ordered from the Nitro store: Your order is processed by our partner, Cleverbridge. You will receive an email from cs@cleverbridge.com with a subject of "Reference #xxxxxxx: Your Nitro Pro order" Your serial number will be in the body of the message from Cleverbridge and identified as your "serial number".

Please Note: Customers who purchased prior to June 2008, would have received an email from our previous partner Element 5. You will receive an email from "Order Information - element 5" with a subject of "License key for (product you ordered)." Your serial number will be in the body of the message from Element 5 and identified as your "license key".

2. Product purchased from a retail store in a box: Your serial number will be printed on the back of the envelope that contains the installation CD. The serial number is identified as a "serial code".

3. Product ordered from an authorized Nitro reseller, or directly from our US sales office, for electronic delivery: Your serial number will be in the body of the email confirming your order.

4. Product ordered from an authorized Nitro reseller, or directly from our US sales office, for physical delivery: Your serial number will be on a label inside the DVD case containing the installation CD.

 

Additional Information

Please note that for version 6 of Nitro Pro (English), the term Serial Number was replaced with the term License Code

 
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